Effective Date: July 30, 2025
Last Updated: July 30, 2025
Welcome to TRDNT Agency. Your privacy and trust are critically important to us. This Privacy Policy outlines how we collect, use, store, protect, and share your information when you interact with our services—including our website, applications, software solutions, and any custom SaaS products or consulting services provided by TRDNT Agency.
By using our services, you agree to the collection and use of information in accordance with this policy.
1. Who We Are
TRDNT Agency is a business operations, systems, and consulting agency specializing in custom software (SaaS), strategic advisory, content development, and fractional COO (Business Operations Specialist) services. All data and services are governed by this Privacy Policy unless otherwise stated in a specific client contract.
2. What Information We Collect
We may collect both personal and business information, including but not limited to:
Contact Information: Name, email, phone number, job title, company name.
Business Data: Operational data, internal documents, workflows, or proprietary processes voluntarily shared with us during our engagement.
Account Information: Login credentials, settings, preferences.
Usage Data: Browser type, IP address, referring/exit pages, timestamps, clickstream data, and cookies.
Client Content: Any content you input into custom SaaS systems or share via consulting services, including files, messages, and integrations.
Payment Information: Billing details, transaction history (processed securely through third-party payment processors).
3. How We Use Your Information
We use your information to:
Deliver our services and fulfill contractual obligations.
Develop and improve custom SaaS software and business systems tailored to your needs.
Communicate with you regarding service updates, deliverables, and support.
Analyze usage to optimize performance and user experience.
Maintain security and protect TRDNT Agency, its clients, and systems from fraud, misuse, or legal violations.
4. Data Ownership
You retain full ownership of any proprietary business information, data, or content shared with TRDNT Agency during service delivery. TRDNT Agency acts as a data processor, not a data owner, and will never claim rights to your business data or intellectual property.
Custom SaaS solutions and consulting outputs remain confidential and exclusive to the client unless otherwise agreed in writing.
5. Data Protection & Security
TRDNT Agency takes security seriously. We implement industry-standard encryption, secure servers, multi-factor authentication (where applicable), and access restrictions to protect your data.
All cloud-hosted SaaS solutions are managed with 99.9% uptime, end-to-end encryption, and firewall-protected infrastructure.
Employees and contractors are bound by strict confidentiality agreements.
Regular audits, backups, and threat monitoring are conducted to ensure compliance and resilience.
6. Data Sharing & Third Parties
We do not sell, rent, or share your personal or business data with third parties for marketing purposes.
We may share data only with:
Trusted service providers (e.g., cloud hosting, analytics, payment processors), under strict contractual terms.
Legal authorities, if required by law or to defend our legal rights.
All third-party vendors must adhere to the same privacy standards outlined in this policy.
7. Data Retention
We retain personal and project-related information only for as long as necessary to fulfill the purpose it was collected for, including:
During the term of the engagement.
As required by legal, tax, or compliance obligations.
Or until a written request for deletion is submitted (see Section 9).
Data is securely deleted or anonymized upon completion or termination of services.
8. Your Rights
Depending on your jurisdiction (e.g., GDPR or CCPA), you may have the right to:
Access the data we hold about you.
Request correction of inaccurate information.
Request deletion of your personal data.
Object to or restrict certain data uses.
Request data portability.
To exercise these rights, contact us at [email protected].
9. Data Deletion & Opt-Out
You may request to delete your data or opt out of communications at any time by contacting [email protected]. We will honor all verified deletion requests unless data must be retained for legal or contractual reasons.
10. Children’s Privacy
TRDNT Agency does not knowingly collect data from or market to individuals under the age of 18. If you believe we’ve collected data from a minor, contact us immediately.
11. Secure Payments & Refunds
All payment transactions are processed through secure, PCI-compliant third-party platforms. TRDNT Agency does not store credit card details or other sensitive financial data on our servers.
The only time payment-related information is stored is in the case of recurring monthly subscriptions or retainers, and even then, such data is encrypted and stored by our secure third-party processors, not TRDNT Agency directly. This ensures continuous service access while maintaining strict data protection compliance.
Refunds: All purchases, including retainers, project deposits, and service fees, are non-refundable once payment is submitted and the agreement is in effect. This policy is non-negotiable and applies to all digital products, custom software, and consulting services unless otherwise agreed to in a separate signed document.
Clients are encouraged to thoroughly review proposals and service terms prior to purchase. Any cancellations or changes to service agreements must be communicated in writing and will be handled at the sole discretion of TRDNT Agency.
12. Waiver of Legal Claims & Business Complaints
By using our services, you acknowledge and agree to waive any right to pursue legal action, business complaints, chargebacks, or disputes through public forums or third-party review services (including but not limited to small claims court, BBB, or online complaint platforms) against TRDNT Agency or its representatives related to data handling, payment terms, or service delivery—provided TRDNT Agency has acted in good faith and in accordance with the terms outlined herein.
Disputes or concerns shall be handled privately through written correspondence or arbitration if necessary, with the goal of reaching a reasonable, fair resolution without litigation.
This waiver is binding to the extent permitted by law and subject to any governing state, federal, or international regulations.
13. Policy Updates
We reserve the right to update this Privacy Policy at any time. All changes will be posted to this page with a new effective date. We encourage users to review this policy periodically to stay informed.
14. Contact Us
For any questions, concerns, or data-related requests, please contact:
TRDNT Agency
Email: [email protected]
Address: 5725 S. Valley View Boulevard Suite 7A, Las Vegas, NV 89118
Website: www.trdntagency.com
Your trust is our priority. We are committed to protecting your information and upholding the highest standards of transparency and integrity.